Customer Support

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FAQ

Frequently Asked Questions

Q1. Could you make seal according to my design and drawing ?

A:Most of them come from America , some from Europe, and others from Asia , our seals selling worldwide.
Q2. Could you make seal according to my design and drawing ?

A:Of course we can make seal at your request, and we can also give you best suggestion about correct material .
Q3. Can you have a break on Price for bulk ?

A:Pricing is flexible, we will surely consider to give you discount for bulk order, more in quantity and lower in price .
Q4. What’s lead time ? How long to make ?

A: Commonly, for stock item, we can ship to you in 3 days after payment, if out of stock, lead time is 10-15 days.
Q5. Is it possible to provide me free sample for check ?

A: Sure we will give you some sample if in stock, freight to be collect.
Q6. Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q7. What is your sample policy?

A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q8. Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery.
Q9. How about your delivery time?

A: Generally, it will take 5 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q10: How do you make our business long-term and good relationship?

A: 1. We keep good quality and competitive price to ensure our customers benefit; 2.We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.